Refund Policy

Last updated: June 1, 2026. This Refund Policy explains the terms under which Lacolombe LLC ("Lacolombe", "we", "us" or "our") issues refunds for its services. It should be read together with our Terms & Conditions.

1. Our Commitment

We are committed to delivering professional services and to treating every client fairly. If you are not satisfied, we encourage you to contact us first so we can understand the issue and work toward a resolution.

2. Service-Based Refunds

Because our services involve dedicated time, labor and third-party costs, refunds are assessed based on the work completed at the time of a request:

• Before work begins: If you cancel a new engagement before any work has started, you are eligible for a full refund of fees paid for that engagement.
• After work begins: If work has already started, refunds are calculated on a pro-rata basis, reflecting the portion of work completed and any third-party costs already incurred on your behalf.
• Completed work: Services or deliverables that have been completed and delivered are generally non-refundable.

3. Monthly Plans

Monthly plans are billed in advance. You may cancel at any time, and cancellation will stop future billing. Fees already paid for the current billing period cover services for that period and are non-refundable once that period's work has commenced, except where required by law.

4. Non-Refundable Items

• Third-party costs such as advertising spend, platform fees, paid apps, plugins, domains or licenses;
• Custom development or design work that has been completed and delivered;
• Consulting time and strategy sessions that have already been provided.

5. How to Request a Refund

To request a refund, email us at contact@lacolombe.site with your name, the service concerned, the date of purchase and the reason for your request. We may ask for additional information to review your request.

6. Processing Time

We aim to review refund requests within five (5) business days. Approved refunds are issued to the original payment method. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

7. Chargebacks

If you have a concern about a charge, please contact us before initiating a chargeback so we can resolve it directly. We reserve the right to dispute chargebacks that do not comply with this policy.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the latest revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact

For any questions about refunds, please contact:

Lacolombe LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: contact@lacolombe.site
Phone: +1 307-445-9362